Terms of Service

These Terms govern your access to the CXFORCE client portal. By creating an account you confirm you are authorised to act for your organisation and that you accept these Terms, our Privacy Policy and our Upload Agreement.

Accounts are personal. You are responsible for keeping your credentials secure and for all activity under your login. Tell us immediately if you suspect unauthorised access so we can revoke sessions. Do not share logins across people.

Do not attempt to access another organisation's data, probe or circumvent access controls, upload malicious files, or use the portal to store personal data that is not required for the engagement. Access is isolated per organisation and every access attempt is logged.

Analysis is produced offline by our team and delivered back to your account as a results file. Deliverables are professional recommendations, not guarantees of a business outcome; staffing and operating decisions remain yours.

You keep ownership of everything you upload. We process it only to deliver the engagement. Retention and deletion are described in the Privacy Policy, and you can request deletion at any time from the portal.

The portal is provided on an "as available" basis. To the extent permitted by law, our aggregate liability is limited to the fees paid for the engagement in the twelve months before the claim. We are not liable for indirect or consequential loss.

Either party may end the engagement in writing. On termination we stop processing, and on request we delete uploaded data and confirm the deletion in writing.

Questions about these Terms can be raised through the consultation request form on our home page or with your CXFORCE engagement contact.